As we are so quick to complain, I thought I must appreciate the new Passport Seva Kendras which have taken over from the government.
They are organised, quick, helpful and efficient. As my father put it, ‘They want to process the passport as opposed to the old government officials who wanted to find reasons to stop you getting one.’
I remember going through the process thrice for Darshini just a couple of years ago. Each time , there was a tiny flaw in the spelling or a dot in the wrong place and her application was rejected.
This time, although the name of the street in my father’s address had been changed thrice over the years, the girl at the counter was helpful and we managed to find two identity cards with the same address and she passed it.
Getting my 88 year old father ready with his documents was my major battle. He couldn’t decide in which photograph he looked best. Finally, they took the photograph at the Kendra and fingerprints too. Although I landed up in Coimbatore to get his documents processed 24 hours ahead, he would hand them over to me only two hours before ! :-0
My ordinary, non Tatkal passport reached me on the third day after the interview!